Bank customer left with $1.4 TRILLION overdraft after computer glitch
Bank customer left with $1.4 TRILLION overdraft after computer glitch
Stunned Angela Kwong found two debits of £472bn each in her online bank statement
A STUNNED bank customer logged into her account to find she was more than $1.4
TRILLION overdrawn.
Angela Kwong’s account had been hit by two identical debit payments of
$710,616,369,070.81 each – around £472 billion.
The First Hawaiian Bank told her there was nothing they could do about the
£945bn overdraft – but later said it was a technical glitch.
Angela, of Honolulu, said: “I was shocked, and I couldn’t believe it. The
first time I saw it, I had to go to my bathroom and get my glasses on to
make sure it wasn’t just because of my bad eyes.”
She immediately called the bank and says she was told there was nothing they
could do because their system was down.
She added: “It’s kind of funny when you look at it, but it’s also kind of
scary, because if the number was a little bit more normal, then I may have
sort of overlooked it.
“I’ll definitely keep my eye on my phone and my computer and my bank
statement.”
A second customer in Hawaii, George White, also found an identical debit of
more than $710bn in his statement.
He told local TV station KHON2: “I saw these massive numbers and my first
thought was ‘Well, my wife is going to kill me.’
“I was a little bit frustrated or worried, especially nowadays with all the
holidays and in general with cyber crime. Our credit ratings and our
livelihood depend on the banks.”
A bank spokesman said: “First Hawaiian Bank’s online banking platform
experienced a glitch where customers viewing their accounts online were
temporarily shown an incorrect balance.
“Within minutes of discovering the glitch, we were able to resolve the
issue.
“No actual customer information or balances were affected or compromised,
the glitch was limited to the view shown in the online banking environment.
“We want to sincerely apologise to our customers for any inconvenience
this may have caused and we are glad that this was resolved very quickly.”
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